{% extends 'emails/_layout.twig' %}
{% block content %}
    <p>Hi {{ ticket.customer_name ?: 'there' }},</p>
    <p>Thanks for contacting us — your support request has been received.</p>
    <table role="presentation" width="100%" style="background:#f2f5f7;border:1px solid #e1e8ed;border-radius:6px;margin:16px 0;">
        <tr><td style="padding:14px 18px;color:#3A4F66;">
            <strong style="color:#192a3d;">Ticket number:</strong> {{ ticket.number }}<br>
            <strong style="color:#192a3d;">Subject:</strong> {{ ticket.subject }}
        </td></tr>
    </table>
    <p>You can reply directly to this email to add details — your response will be attached to the ticket automatically.</p>
    <p style="margin-top:24px;">
        <a href="{{ url }}" style="background:{{ brand.primary_color }};color:#fff;padding:12px 22px;border-radius:6px;text-decoration:none;display:inline-block;font-weight:600;">View ticket</a>
    </p>
    <p style="color:#6b7e95;font-size:13px;margin-top:24px;">— The {{ brand.name }} team</p>
{% endblock %}