{% extends 'emails/_layout.twig' %}
{% block content %}
    <p>Hi {{ ticket.customer_name ?: 'there' }},</p>
    <p><strong style="color:#192a3d;">{{ reply.user_name ?: 'A team member' }}</strong> replied to your ticket <strong style="color:#192a3d;">{{ ticket.number }}</strong>:</p>
    <div style="background:#f2f5f7;border-left:3px solid {{ brand.primary_color }};padding:16px 18px;border-radius:0 6px 6px 0;margin:18px 0;color:#3A4F66;">
        {{ reply.body_html|raw }}
    </div>
    <p>Reply to this email to continue the conversation, or view it online:</p>
    <p style="margin-top:24px;">
        <a href="{{ url }}" style="background:{{ brand.primary_color }};color:#fff;padding:12px 22px;border-radius:6px;text-decoration:none;display:inline-block;font-weight:600;">View ticket</a>
    </p>
    <p style="color:#6b7e95;font-size:13px;margin-top:24px;">— The {{ brand.name }} team</p>
{% endblock %}